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Privacy Policy

Business name: Bee Immersed
Website: www.beeimmersed.co.uk
Contact email: info@beeimmersed.co.uk
Location: United Kingdom

1. Introduction

Bee Immersed respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website, purchase products, book experiences, or contact us.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect

We may collect and process the following personal data:

Information you provide directly

  • Name

  • Email address

  • Phone number (if provided)

  • Billing and delivery address

  • Booking details

  • Messages submitted via contact forms

Transaction information

  • Order details (products purchased, bookings made)

  • Payment confirmation (handled securely by payment providers – we do not store card details)

Automatically collected information

  • IP address

  • Browser type and device information

  • Pages visited and usage behaviour (analytics cookies)

3. How We Use Your Data

We use your information to:

  • Process and fulfil orders

  • Manage bookings and appointments

  • Provide customer support

  • Send booking confirmations and service updates

  • Comply with legal obligations

  • Improve website functionality and user experience

We will never sell your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to fulfil orders and bookings
Legal obligation – for tax and record‑keeping requirements
Legitimate interest – to operate and improve the business
Consent – for optional marketing emails (if you opt in)

5. Payments

Payments are processed securely through third‑party providers (e.g., Wix Payments, Stripe, or PayPal). We do not store or have access to your full payment card details.

You should review the privacy policies of the payment provider you choose at checkout.

6. Bookings and Services

When you book an experience, we collect the information necessary to:

  • Confirm your booking

  • Contact you regarding weather or safety changes

  • Manage attendance and safety requirements

7. Cookies and Analytics

Our website may use cookies to:

  • Enable essential site functions (cart, login, booking)

  • Analyse visitor behaviour to improve the website

You can control cookies through your browser settings.

8. Data Storage and Retention

We keep personal data only as long as necessary:

  • Order records: up to 6 years (legal accounting requirement)

  • Booking information: up to 2 years

  • Contact enquiries: up to 12 months

Data is stored securely through Wix’s hosting platform and its secure infrastructure.

9. Sharing Your Data

We only share data where necessary with:

  • Website hosting provider (Wix.com Ltd.)

  • Payment processors

  • Delivery services (for shipping orders)

These providers process data only to perform their services.

10. Your Rights

Under UK GDPR you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise any of these rights, contact: [Insert contact email]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

11. Data Security

We take reasonable technical and organisational measures to protect your data from loss, misuse, and unauthorised access.

12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page.

Last updated: 16/02/2026

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