Business name: Bee Immersed
Website: www.beeimmersed.co.uk
Contact email: info@beeimmersed.co.uk
Location: United Kingdom

1. Beekeeping Experiences

Customer cancellations

• Cancellations made 72 hours or more before the booked date: Full refund or transfer to another available date

• Cancellations made within 72 hours: Non‑refundable, but may be rescheduled at our discretion

• Failure to attend: Non‑refundable

Weather and safety cancellations (by Bee Immersed)

Experiences may be postponed due to unsafe weather conditions, bee welfare, or environmental safety concerns.

In these cases customers will be offered:

• Transfer to a new date, or

• Full refund

2. Honey and Physical Products

Due to food safety regulations, consumable goods cannot be returned once opened.

You are eligible for a replacement or refund if:

• The item arrives damaged

• The wrong item is received

You must contact us within 48 hours of delivery and provide photographic evidence where possible.

We may request the item be returned before issuing a refund or replacement.

3. Digital Products

Digital downloads and guides are non‑refundable once accessed or downloaded, except where:

• The file is faulty

• The content is not as described

If you experience technical issues accessing a purchase, contact us and we will provide assistance or a replacement file.

4. Refund Processing

Approved refunds will be issued to the original payment method. Processing time may vary depending on the payment provider but typically takes 5–10 working days.

5. Contact

For any refund or cancellation request, contact: info@beeimmersed.co.uk

Last updated: 16/02/2026